The item I received doesn’t match the description.

l Upload the unboxing video, warranty information, clear pictures of the received item, and any other important information, then submit the service form. We will promptly handle your dispute.

I didn’t receive my item.

l Sometimes package tracking information is not updated in a timely manner. It is recommended that you first contact the post office to check whether the package has arrived. If the post office doesn’t have the package, ask the post office to provide proof that it wasn’t signed for. This will facilitate processing of your dispute. Then upload proof that you did not receive the item, as well as any other supplementary proof. We will promptly handle your dispute.

Can I cancel a dispute ?

l Yes. Buyers can cancel disputes that have been submitted.