1. Returns and Refunds Eligibility
| Reasons for return | Defective items or items with quality issues | Items damaged during shipping, items with missing parts or not as described on the website | Others e.g. personal reasons |
| Description | Items must be inspected by a designated or authorized after-sales service center, who will issue an inspection report, or inspected by a Paudi model after-sales service team | Damages include leaks, cracks, and loss of function. Damages must be reported within 72 hours of confirmation of receipt. Missing parts refer to the absence of original parts and components of the item. | Items can be refunded due to other reasons only if the item is returned intact with all accompanying accessories and packaging, in a re-sellable condition. |
| 7-day return (due to quality issues) | Eligible | Not eligible | Not eligible |
| 15-day return (due to quality issues) | Yes | Not eligible | Not eligible |
| Shipping costs paid by customer? | No | No | Yes |
| Remarks | You may be required to provide an inspection report or a clear photo or video of the item to support your claim. Paudi model offers a temporary warranty for selected items on behalf of the manufacturer. | You may be required to provide a clear photo or video of the item to support your claim. Paudi model may also contact the delivery personnel for more information. | Return shipping costs and taxes are paid by the customer |
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2. Date of Receipt and Return Window Period
The date of receipt used to calculate the return window period is one day after the date of delivery displayed on our third-party logistics platform. If you miss the return window as a result of late delivery or incorrect information displayed on the logistics platform, please contact our customer service team for assistance.
3. Non-returnable Items
（1）Customized or personalized items
（2）Items that are not suitable to be returned by their nature, as confirmed by you at the time of purchase:
a) Items classified as hazardous material, or spoil easily after opening
b) Items that will depreciate in value once used
c) Items knowingly purchased near their sell-by date or defective
d) Items with the label “Unconditional returns not allowed” as indicated on the product description page
（3） Items that cannot be returned intact i.e. in its original condition with all accompanying accessories and trademarks
（4） Items not purchased from Paudi model
（5）Items that have quality issues as a result of unauthorized repairs, misuse, negligence, water damage, modifications, or improper installation, or items with the label, device serial number, or security label torn or altered
（6）Items with information inconsistent with that on the warranty certificate
（7）Items with the security label scratched off
4. Other Rules of Return
Items must be returned along with any accompanying free gifts for a full refund.
Carefully inspect your purchase at the time of receipt. If the packaging or item is damaged, and you would like to reject receipt of the package, please inform the delivery personnel immediately. If you discover any defects after confirming receipt of your item, please submit a claim for a refund within 72 hours of confirmation. You may be required to provide a photo or video of your purchase for verification. Any late claims will not be accepted.
Back up any data before returning data storage products to Paudi model for repairs. Paudi model does not provide data storage and exportation services, and will not be liable for any data loss or corruption
Paudi model reserves the right to issue a refund without a return of the item.
Items can only be returned, and cannot be exchanged or replaced.
Paudi model will provide a return shipping address, and you provide and pay for your own mailing label.
A quality inspection report or other documentation issued by an authority is required to support any disputes regarding the quality of your purchase.
Returned items must be in an unused, undamaged, and re-sellable condition, and must be returned with all accompanying accessories.
Paudi model will assume responsibility of returned items upon their arrival at the designated warehouse.
